Shop privacy notice

Orders and service requests

We collect your name, email, delivery or service address, chosen products and options, quantities, installation choices, and any required solar-use certification. We use these details to process purchases, arrange fulfillment or installation, provide service and support, and maintain business records.

Payment and service providers

Stripe receives checkout contact, address and purchase information to process payments, calculate applicable tax and manage recurring billing. You enter card details directly with Stripe; VOLT's shop does not receive your full card number.

Cloudflare hosts the shop's data and images, verifies staff access and helps prevent automated abuse. Google Places receives address-search text and a temporary session identifier to return address suggestions. You can enter your address manually.

Resend delivers order confirmations, shipping updates, service notices and requested secure access links. It receives the destination email address and the content of each message. These transactional messages do not subscribe you to marketing.

Customer access and browser storage

The shopping bag and subscription access credentials are stored in your browser. Order access also uses browser session storage. Clearing browser storage may remove access on that device; you can request a new secure email link from Orders & billing.

Secure recovery links expire after 15 minutes and can be used once. Using a recovery link replaces the previous access credential for that order or subscription. Keep access links private.

Retention and support

We retain purchase and service records to fulfill agreements, provide warranties and support, meet applicable recordkeeping duties, and handle disputes. Contact VOLT for the retention period applicable to your record. Closing the page does not delete a completed order.

Temporary recovery records are removed after expiry, and local email-delivery records are removed after 30 days by background processing. Email providers may retain their own delivery records under their service arrangements. For access, correction, deletion or privacy questions, contact contact@volthome.com. For order help, contact support@volthome.com or (786) 321-5117.